Privacy policy

1. Introduction

At Heyne’s Wholesale Nursery, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This policy explains how we collect, use, disclose, and manage your data in compliance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Name, contact details (e.g., phone number, email, address).

  • Any other information you provide directly to us (e.g., via forms, emails, or phone calls).

3. How We Collect Your Information

We collect personal information:

  • Directly from you when you interact with us (e.g., through our website, email, phone, or in person).

  • Automatically when you use our website or services (e.g., via cookies or analytics tools).

  • From third parties, where authorised or legally required.

4. Why We Collect Your Information

We collect and use personal information for purposes including:

  • Providing you with products or services.

  • Communicating with you about your transactions or inquiries.

  • Improving our services, website, or user experience.

  • Complying with legal obligations or resolving disputes.

5. Disclosure of Your Information

We may disclose your personal information:

  • To third-party service providers who assist us in delivering our services.

  • To government or regulatory authorities when required by law.

  • To other entities with your explicit consent.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or loss. These measures include:

  • Secure storage systems and encryption protocols.

  • Access restrictions to sensitive information.

  • Regular security reviews and updates.

7. Your Rights

You have the right to:

  • Access your personal information and request corrections if it is inaccurate, incomplete, or outdated.

  • Withdraw consent for data collection or processing, subject to legal or contractual obligations.

  • Lodge a complaint if you believe we have breached the Privacy Act.

To exercise these rights, please contact us using the details provided below.

8. Cookies and Website Tracking

Our website may use cookies to enhance user experience and collect usage data. You can disable cookies through your browser settings, but some features may not function correctly as a result.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: support@sagrown.com.au

  • Phone: +618 8280 8088

  • Address: 155 - 171 Bolivar Road, Burton SA 5110